About
Detail-oriented and motivated Engineering graduate with practical training in Manual Testing, SQL, Core Java, Selenium WebDriver, and API Testing. I have 14 months of professional experience as a Customer Support Executive, with a solid background in defect analysis, issue troubleshooting, and client communication. Having Strong knowledge in topics such as SDLC and STLC, Agile, Scrum. I am looking for an entry-level Software Testing role where I can use my technical skills and analytical abilities to help improve quality assurance processes.
Skills & Expertise (22)
Work Experience
Customer Support Associate
Indium Software
Apr 2024 - Aug 2025
Provided timely and effective support to customers through call, email, and chat. Resolved customer complaints and inquiries while focusing on quality service. Used problem-solving skills to address and resolve customer issues efficiently. Showed attention to detail in handling customer queries and feedback. Achievements: Achieved a customer satisfaction rating of 95%. Successfully implemented a process improvement that reduced response time to customer inquiries by 30%
Education
Bachelor of Technology - Electronics and Communication Engineering - Trinity College of Engineering and Technology
2019 - 2023 · India
Certifications
Manual Testing
Q Spiders · 2024
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Skills (22)
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