About
Data-focused professional with 4 years of experience working with structured operational data in enterprise support environments. Proficient in SQL, Excel (Pivot Tables, XLOOKUP), and Power BI for data analysis, KPI reporting, and dashboard creation. Experienced in data cleaning, validation, and root cause analysis to support performance monitoring and business decision-making. Seeking to leverage analytical skills and business intelligence expertise in a Data Analyst role.
Skills & Expertise (31)
Work Experience
Quality Analyst (Google Waymo Process)
Wipro
Mar 2022 - Apr 2025
Analyzed large structured operational datasets to monitor data quality, performance trends, and risk indicators for a self-driving technology program. Developed SQL-based dashboards and automated reports to track daily QC metrics, enabling performance monitoring and data-driven decision-making across operations. Performed data validation, anomaly detection, and root cause analysis (RCA) to improve data integrity, increasing overall QC rate from 94% to 98% and reducing error rates by 20%. Collaborated with engineering and product stakeholders to refine data collection standards and reporting processes, driving a 20% improvement in team quality performance.
RPA Support Engineer
Accenture
Apr 2025 - Present
Analyzed RPA bot execution and operational datasets using SQL and Excel to monitor automation performance, identify exception trends, and track SLA and KPI compliance. Built and maintained Excel-based dashboards and reports to measure bot health, automation success rate, productivity, and error patterns for operational reporting. Performed data validation, reconciliation, and root cause analysis on automation metrics to ensure accuracy and reliability of performance insights. Drove a data-driven improvement initiative that reduced duplicate support tickets for a key automation by 40% per month, improving service efficiency and bot stability.
Education
B.Sc. (Computer Science – Electronics) - Osmania University
2018 - 2021 · Afghanistan
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