About
Detail-oriented and highly organized Administrative professional with proven experience in customer support, recruitment coordination, banking operations, and business administration. Skilled in managing documentation, coordinating schedules, handling client communications, and ensuring compliance with organizational and regulatory standards. Adept at multitasking in fast-paced environments, maintaining accurate records, and supporting cross-functional teams to enhance operational efficiency. Known for strong communication, problem-solving abilities, and a proactive approach to administrative support.
Skills & Expertise (18)
Work Experience
Customer Support Representative
Quickened
Jun 2025 - Oct 2025
Managed multi-channel customer interactions (chat, email, voice) addressing orders, refunds, cancellations, and delivery concerns. Coordinated with logistics and internal teams to ensure timely resolution within defined SLAs. Maintained accurate CRM documentation and consistently met customer satisfaction benchmarks.
US IT Recruiter
FastJobs
Jun 2022 - Aug 2024
Executed full recruitment lifecycle for direct US clients across multiple technical domains. Sourced candidates through job portals, LinkedIn, and professional networks. Conducted resume screening and preliminary interviews; shortlisted qualified candidates. Coordinated interview schedules and managed offer negotiations. Maintained strong candidate pipelines to meet urgent and high-volume hiring requirements.
Customer Support Associate
Paytm Payments Bank Limited
Jul 2021 - Feb 2022
Handled approximately 150 inbound and outbound calls daily, resolving customer queries efficiently. Verified KYC documentation in compliance with RBI guidelines and banking regulations. Ensured accuracy in verification processes and maintained service quality standards.
Business Development Manager
KPL Tech Solution
Jan 2021 - Apr 2021
Engaged prospective US clients for SEO services through outbound calling and consultative discussions. Generated and nurtured leads while ensuring client satisfaction throughout project lifecycles. Maintained systematic documentation of sales activities and client interactions.
Customer Support Executive
Tech Mahindra
Nov 2019 - Mar 2020
Managed inbound and outbound customer interactions while maintaining service quality standards. Contributed to achieving team productivity and performance targets.
Education
Bachelor of Business Administration (BBA) - IEC University
2015 - 2018 · Afghanistan
ISC Board – Intermediate
2014 - 2015 · Afghanistan
ICSE Board – High School
2012 - 2013 · Afghanistan
Certifications
No certifications added yet
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Skills (18)
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