About
Results-driven Data Analyst and aspiring Data Engineer with hands-on experience in SQL, Python, and cloud-based data workflows. Skilled in data pipeline development, ETL processes, data extraction, transformation, and visualization. Google Cloud Certified with foundational experience in BigQuery and GCP services. Strong background in exploratory data analysis (EDA), data cleaning, KPI reporting, and dashboard development. Transitioning from a technical support background, bringing proven problem-solving, process optimization, and cross-functional collaboration skills.
Skills & Expertise (41)
Work Experience
Technical Support Representative
Kyndryl
Nov 2022 - Present
Designed and maintained ETL workflows using SQL and Python to extract, transform, and load data from system logs and operational reports, reducing issue resolution time by 15%. Built and automated data pipelines to consolidate operational data from multiple sources, ensuring data accuracy, consistency, and availability for reporting. Developed interactive Excel and Power BI dashboards to monitor KPIs and track performance metrics, enabling data-driven decision-making for stakeholders. Conducted exploratory data analysis (EDA) on large structured datasets to identify trends, anomalies, and actionable insights for cross-functional teams. Automated repetitive reporting tasks using Python scripts and Excel functions, improving data processing efficiency and reducing manual effort by significant margins. Performed data validation, data cleaning, and schema standardization across datasets to ensure high data quality for downstream analytics and reporting.
Education
Data Science and Machine Learning - Scaler Academy
- 2026 · Afghanistan
Bachelor of Commerce (B.Com) - Vikram University
- · Afghanistan
