About
I am a passionate and dedicated technology enthusiast, recently completed a Bachelor of Technology in Computer Science and Engineering. I have strong programming skills in Java, C, and Python, along with expertise in web technologies such as HTML, CSS, and JavaScript. My technical abilities extend across software development, database management, and problem-solving in various domains of computer science. I am eager to apply my knowledge and skills through internships or entry-level opportunities that will contribute to both my professional growth and the success of the organization.
Skills & Expertise (28)
Work Experience
Voice Process Executive – L2 (Outbound)
Tech Mahindra
Aug 2025 - Nov 2025
Handling outbound L2 voice process, managing escalated and complex customer queries. Providing advanced support for product information, service upgrades, and issue resolution. Maintaining professional communication with empathy to ensure customer satisfaction. Coordinating with internal teams to resolve technical or service-related concerns efficiently. Updating CRM systems with accurate records of customer interactions. Consistently meeting quality benchmarks and achieving customer satisfaction targets.
Artificial Intelligence Intern
CodSoft
Aug 2024 - Sep 2024
Developed AI-powered applications using APIs and Natural Language Processing (NLP) techniques. Designed interactive user interfaces using HTML, CSS, and JavaScript for AI tools. Integrated external APIs for real-time data analysis and response generation. Created workflows for chatbot systems and intelligent assistants. Focused on optimizing user experience to ensure seamless interaction with AI-based features.
Web Development Intern
CodSoft
Aug 2024 - Sep 2024
Built responsive web pages using HTML, CSS, and JavaScript for front-end development projects. Gained hands-on experience in integrating APIs for dynamic data rendering. Debugged and resolved front-end issues to enhance user experience. Participated in team discussions to plan and implement new features for ongoing projects.
Web Development Intern
ProdigyInfoTech
Jul 2024 - Aug 2024
Developed and enhanced web applications using HTML, CSS, and JavaScript. Collaborated with the development team to design and implement responsive user interfaces. Assisted in debugging and optimizing existing code to improve website performance. Contributed to project documentation and participated in code reviews to ensure quality.
Education
Bachelor of Technology in Computer Science & Engineering - BP. Poddar Institute of Management and Technology
2021 - 2024 · Afghanistan
Diploma in Computer Science And Technology - Dr. B. C. Roy Polytechnic
2018 - 2021 · Afghanistan
Higher Secondary in Science - Kandra J. M. High School
2017 - 2018 · Afghanistan
Secondary - Kandra J. M. High School
2015 - 2016 · Afghanistan
Certifications
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Skills (28)
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