Skills & Expertise (25)
Work Experience
NOC Engineer
HCL Technologies
Sep 2022 - Present
Proactively monitored and analyzed network and telecom infrastructure performance to ensure maximum uptime, optimal throughput, and minimal latency across enterprise and carrier-grade environments. Executed routine maintenance activities including firmware updates, LAN switch upgrades, WLAN access point upgrades, and infrastructure enhancements to improve reliability, scalability, and security compliance. Led resolution of critical network and 4G/5G site incidents, significantly reducing downtime and improving overall service continuity. Recovered multiple 5G sites by troubleshooting complex issues such as port failures, MAC address learning issues, IP reachability problems, timing synchronization errors, missing pods, partition failures, link flapping, and ACP upgrade issues. Collaborated closely with L2, L3, and field engineering teams for successful integration, testing, recovery, and optimization of 4G and 5G sites. Performed integration of RIUD, STU, RIU, and IDSC sites within vRAN architecture, including eNodeB integration, and resolved alarms by working on vCU and vDU components. Monitored key performance indicators (KPIs) including eMBB, URLLC, mMTC, availability, site traffic, disk utilization, UL/ATT values, and overall network health to ensure SLA compliance. Utilized network monitoring and troubleshooting tools such as SolarWinds, NetBrain, SNMP, Wireshark, ServiceNow, and EMS platforms to proactively detect, analyze, and resolve network issues. Implemented and managed SNMP configurations for proactive network monitoring, alerting, and performance tracking. Managed inventory, ticketing, configuration management, alarm configuration, MIMO path settings, and EMS configurations based on site type and vendor requirements. Generated performance and operational reports using Power BI, enabling data-driven decision-making and continuous service improvement. Maintained comprehensive documentation including network diagrams, configurations, incident reports, and standard operating procedures (SOPs) to support audits, compliance, and operational readiness. Demonstrated strong expertise in VPN, IPsec, TCP/IP, DHCP, DNS, SNMP, and OSI model, with hands-on experience troubleshooting large-scale enterprise and telecom network environments. Worked effectively with cross-functional teams using collaboration tools such as MS Teams and Confluence to support coordinated operations and knowledge sharing.
Education
Bachelor of Technology (B.Tech) - Computer Science & Engineering - JPIET, Meerut - AKTU University
- · Afghanistan
Senior Secondary (Class XII) - Canossa Convent Inter College
- · Afghanistan
Secondary (Class X) - Canossa Convent Inter College
- · Afghanistan
