About
Security Engineer with 1+ year of experience in Zero Trust Network Access (ZTNA) and Identity & Access Management (IAM), supporting enterprise security solutions. Advanced from QA testing to Product Technical Support, working directly with enterprise customers to resolve authentication, MFA, device trust, and access policy issues. Strong hands-on exposure to secure access deployments, cloud-integrated environments, and SOP-driven operations, with a proven ability to troubleshoot issues and collaborate with engineering teams to improve product reliability, customer satisfaction, and security effectiveness.
Skills & Expertise (40)
Work Experience
Enterprise Support Engineer
Instasafe Technologies
Sep 2025 - Present
Support enterprise Zero Trust VPN environment in an on-prem deployment model. Handle user onboarding/offboarding, account enable/disable, and device binding operations. Troubleshoot MFA login failures, ZTNA access issues, and policy enforcement errors. Escalate complex issues to L2/L3 teams with structured log analysis and impact summaries. Reduce repeated VPN login issues through structured user guidance communication. Improve resolution turnaround time for recurring access-related problems.
Client Support Engineer
Instasafe Technologies
May 2025 - Aug 2025
Provided L1/L2 support for InstaSafe ZTNA and InstaSafe ISA enterprise deployments. Attended client support calls and resolved secure access related issues. Managed authentication failures, VPN access problems, and policy misconfigurations. Maintained SOP documentation and operational reports for enterprise tracking.
QA & Product Testing Engineer
Instasafe Technologies
Mar 2025 - Apr 2025
Performed regression and full product sanity testing for InstaSafe ZTNA and ISA. Identified, documented, and reported bugs to the development team. Observed live support tickets to understand real-world issue patterns. Provided improvement suggestions based on ticket analysis and testing observations.
Cyber Security professional trainee
Cartel Software
Feb 2024 - July 2024
Developed and implemented cyber security protocols resulting in a 30% reduction in potential security breaches. Conducted research on cyber security trends and technologies and provided actionable recommendations. Collaborated with cross-functional teams to conduct vulnerability assessments and security testing.
Education
Bachelor of Technology - CSE - Biju Patnaik University of Technology
2020 - 2023 · Afghanistan
Diploma in Engineering, Automobile Engineering - Bhubanananda Odisha School of Engineering (BOSE)
2015 - 2019 · Afghanistan