About
Data Analyst with a strong foundation in SQL, Python, Excel, and Power BI. Skilled in cleaning, analyzing, and visualizing data to generate insights and support data-driven decision-making. Interested in collaborating on meaningful analytical work in fast-paced environments.
Skills & Expertise (28)
Work Experience
Data Analyst Intern
Business Web Solutions
Mar 2024 - May 2024
Processed and standardized a dataset of over 1,00,000 rows from multiple regions to support weekly analytics—enabled business teams to track KPIs across geography and time. Designed smart Excel templates embedded with lookup functions and pivot logic, saving 40% reporting time across 4 departments. Developed and maintained Power BI dashboards to visualize revenue trends, customer mix, and monthly performance—regularly used by managers and analysts across business units. Collaborated with 4 analysts and 2 senior managers to define and validate 6 KPIs, improving report reliability and strategic alignment.
Customer Support Associate
Tech Mahindra
Apr 2026 - Present
Resolved customer queries across calls, chats, and emails with consistent accuracy and customer satisfaction. Resolved product and service-related issues by delivering effective troubleshooting support. Maintained customer satisfaction by ensuring quick and effective solutions. Collaborated with team leads to improve process performance.
Education
B.Tech in Electronics and Communication Engineering - National Institute Of Technology (NIT) Srinagar
2021 - 2025 · Afghanistan
Intermediate - R.B.G.R. College Maharajganj
2017 - 2019 · Afghanistan
Certifications
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Skills (28)
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