About
Results-driven professional with 18+ years of experience in aviation operations, transitioning into Data Analytics and Business Intelligence. Skilled in MS Excel (Advanced), SQL, Python, Tableau, and Power BI, with hands-on experience in data cleaning, dashboard creation, KPI tracking, and reporting. Strong background in operations management, quality assurance, compliance, and customer experience, with a proven ability to use data-driven insights to improve processes and support business decisions.
Skills & Expertise (26)
Work Experience
Senior Cabin Crew
Air India Ltd
Nov 2011 - Jul 2025
Honoured with Excellence in Flight Safety Award for applying Disaster Management protocols and avert potential hazards. Led team management for international flight operations, ensuring adherence to quality standards, compliance, and operational procedures. Applied data-driven decision-making by analyzing operational indicators, safety metrics, and customer experience data in real-time. Monitored, analyzed, and reported operational KPIs, supporting operations management, strategic planning, and process improvement initiatives. Conducted quality assurance through review of incident reports, service deviations, and customer feedback to improve customer satisfaction. Ensured regulatory compliance, audit readiness, and accurate documentation of safety events and operational records. Resolved complex passenger queries and service issues, enhancing customer experience and service quality. Supported innovation by recommending workflow improvements based on trend analysis and recurring operational issues.
Line Crew
Air Sahara/JetLite Ltd
Dec 2006 - Oct 2011
Supported operations management by collecting, validating, and documenting service and safety data during flight operations. Maintained high quality standards through consistent execution of operational procedures and compliance protocols. Assisted in customer service, query resolution, and service recovery to ensure positive customer experience. Identified service gaps and contributed to process improvement and quality management initiatives. Ensured accurate administration and documentation of safety checks, service logs, and incident records. Collaborated with cross-functional teams to maintain service efficiency in high-pressure environments. Participated in training programs focused on career development, compliance, quality assurance, and operational excellence.
Education
PGDM(Executive)-Business Analytics and Data Science - Institute of Management Technology (IMT-CDL), Ghaziabad
2025 - 2026 · Afghanistan
Professional Certificate Course in Data Analytics and GENERATIVE AI - Indian Institute of Technology Kanpur & E&ICT Academy
2025 - 2026 · Afghanistan
B.Sc. Hospitality and Hotel Management - Institute of Hotel Management, Gurdaspur
2003 - 2006 · Afghanistan
Certifications
Workshop on Generative AI & Prompt Engineering
IMT-CDL · 2025
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Citizen
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Not Open to Relocation
