About
Results-driven QA Automation Tester with 5.5 years of experience in software quality assurance out of 12.5 years overall experience. Proven track record of delivering high-quality testing solutions in fast-paced environments. Expertise in test planning, test case development, and test execution. Seeking a challenging position as a QA Engineer at MH and Automation Tester at TCS to leverage my extensive experience and contribute to the company's mission of delivering top-notch software solutions.
Skills & Expertise (29)
Work Experience
Customer Support Executive
Sutherland Global Services
Nov 2012 - Nov 2013
Managed inbound escalations and resolved complex customer queries related to vehicle loan repayment, achieving timely resolution and maintaining high customer satisfaction. Monitored end-to-end loan repayment process; identified bottlenecks and implemented process improvements to enhance efficiency and customer experience. Liaised with development, support, and resolution teams to streamline communication and expedite issue resolution.
Business Process Lead
Tata Consultancy Services
Jun 2016 - Mar 2020
Performed AML KYC for BOA Retail & Commercial Bank client. Performing Simplified Due Diligence (SDD) and Customer Due Diligence (CDD) checks for the US and Netherland entities based on their risk rating. KYC performed for Low, medium risk customers. Performing world check screening for the corporate and individual clients. Performing RDC Screening, Web Search and World Check to find any adverse news or negative facts for the individuals and entities or any PEP'S involved in the focused entity. Application worked in Company watch, RDC Screening, World check, Lexis Nexis.
Process Associate
Tata Consultancy Services
Jun 2014 - May 2016
Mortgage Loan Origination for BOA Client. Led the origination team to be perform activity like document uploading, pre-underwriting and analyzing the document in-depth for our client. Performed QC (Quality checks) for the makers and provide them feedback to achieve quality. Pre-Underwriting the borrower's documents and evaluating the credit worthiness of the borrower if there are any discrepancies.
QA Engineer
MaghilHub India Private Limited
Dec 2025 - Feb 2026
Performed functional, regression, sanity, smoke, and data validation testing across POS, ordering, inventory, and payment modules. Executed API request/response validation, payload checks, and error handling. Validated UI, API, and database workflows. Coordinated with developers, data analysts, and teams for issue resolution. Wrote and updated manual test cases, maintaining optimal organization for team productivity. Performed extensive user interface testing on Windows, Android, and mobile devices.
QA Automation Tester
Tata Consultancy Services
Apr 2020 - Sep 2025
Designed, developed, and maintained test automation frameworks using Selenium WebDriver, Java, Cucumber, TestNG/JUnit. Executed regression, sanity, functional, manual and integration tests across web. Developed and ran API tests using Postman to validate backend services. Monitored and tracked defects via JIRA, ensuring prompt resolution and closure. Integrated automated test suites into CI/CD pipelines to enable continuous testing. Prepared and reviewed test cases / scenarios from requirement/user story documents. Performed cross-browser compatibility for web application. Collaborated with Agile/Scrum teams, participated in sprint planning, standups, and retrospectives. Performed Walk thru the test plan/cases before the execution starts and get approval from business team.
Education
Bachelor of Commerce (B.com) - Commerce and Accounts - Agurchand Manmull Jain College, Madras University
- 2012 · Afghanistan
Certifications
Foundation in Java & Selenium Automation
Udemy · 2022
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Skills (29)
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