About
Cyber Security and Network Engineering professional with 3.5+ years of experience supporting Tier-1 telecom clients such as British Telecom (BT) and Airtel. Skilled in SIEM tools, incident response, network monitoring, and dashboard optimization. Demonstrated success in reducing incident response times, improving system availability, and streamlining operational processes. Seeking to grow in cybersecurity operations with strong foundational expertise in networking and system monitoring.
Skills & Expertise (35)
Work Experience
Network Support Engineer
Inknow Tech Pvt. Ltd. (Client: Airtel Telecom)
Jul 2021 - Jun 2022
Managed incidents and service requests while ensuring compliance with SLAs. Achieved a 35% reduction in MTTR through effective RCA and resolution strategies. Maintained and updated network inventory documentation and supported change management processes. Coordinated with cross-functional teams to resolve customer-side and provider-side issues. Improved process efficiency by 25% through enhanced SOP documentation.
Cyber Security Network Engineer
BT (British Telecom)
Jan 2023 - Present
Monitored security and network events using SIEM tools, ensuring 99.99% system availability. Customized dashboards aligned with key security KPIs and optimized existing monitoring use cases. Created RFCs and SRs to support infrastructure and security improvements. Generated weekly TQE reports to enhance incident handling quality. Reduced system downtime by 40% through continuous monitoring optimization. Trained and guided 10+ team members on cybersecurity tools and workflows.
Education
Master of Computer Applications (MCA) - IGNOU
- · Afghanistan
Bachelor’s Degree (BCA/BSc) - IGNOU
- · Afghanistan
XII & X (CBSE) - DHS School, Paschim Vihar
- · Afghanistan
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Visa Status
Citizen
Relocation
Open to Relocation
