Sundareswari B
System Engineer
About
Seeking challenging assignments in Information Technology with a reputed organization that can enhance overall learning and growth. To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals. Handling and solving customer complaints successfully, giving professional and polite advice, giving a quality and speedy solutions.
Skills & Expertise (16)
Work Experience
System Engineer
Tata Consultancy Services
Jul 2021 - Apr 2024
Provide prompt and efficient technical support to Windows users through phone, email, and chat, ensuring timely issue resolution and customer satisfaction. Troubleshoot and resolve a wide range of Windows-related problems, including software issues, system errors, and connectivity problems. Deliver comprehensive training sessions and create user-friendly documentation to empower Windows users in maximizing their productivity. Continuously stay up to date on the latest advancements in Windows technologies, ensuring optimal support and guidance. Successfully manage Active Directory accounts, permissions, and group policies, ensuring security and access control for the organization. Offer hardware support, including printers and other peripheral devices, diagnosing and resolving issues promptly. Effectively communicate and provide support to a diverse clientele, including international customers and clients, adapting to their unique needs. Device setup for users in remote. Managing device in Microsoft Intune portal.
Education
B. Tech (Information Technology) - Kamaraj College of Engineering and Technology, Virudhunagar
- · Afghanistan
Certifications
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Skills (16)
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