Sunitha K

Senior Analyst - UK P&C Insurance Operations

Bangalore 76 · Very Good

About

Highly motivated P&C insurance professional with 2 years of experience in UK Property & Casualty operations at AXA Global Business Services. Experienced in policy renewals, quality control, underwriting support, and policy changes involving property and vehicles. Strong in accuracy, customer-focused communication, case analysis, and meeting turnaround times. Recognized with Spot Award, Best Performer Award, and Best Trainee Award.

Skills & Expertise (11)

English Advanced

8.0/10

Years Exp

Customer Service Intermediate

7.0/10

Years Exp

Effective Communication Intermediate

7.0/10

Years Exp

Team Collaboration Intermediate

7.0/10

Years Exp

Analytical Thinking Intermediate

6.5/10

Years Exp

Quality Control Intermediate

6.0/10

Years Exp

Time management Intermediate

6.0/10

Years Exp

Kannada Intermediate

6.0/10

Years Exp

Hindi Intermediate

6.0/10

Years Exp

Tamil Intermediate

6.0/10

Years Exp

Telugu Intermediate

6.0/10

Years Exp

Work Experience

Senior Analyst - UK P&C Insurance Operations

AXA Global Business Services

Present - Present

Handled UK Property & Casualty (P&C) insurance operations, supporting policy servicing and underwriting-related requests. Performed 2% Quality Control (Qc) checks to maintain accuracy, compliance, and process quality. Processed policy renewals and reviewed cases to ensure timely and accurate completion. Managed policy changes including addition and deletion of properties and vehicles and other policy amendments. Prepared and supported quotations for new policies and analyzed cases to support underwriting decisions. Worked closely with underwriting and internal teams to resolve cases efficiently and meet agreed turnaround times. Recognized with Spot Award, Best Performer Award, and Best Trainee Award for performance, quality, and learning agility.

Receptionist

Wildcard Dance Academy

Present - Present

Managed front-desk operations, phone calls, scheduling, and customer inquiries. Coordinated registrations and enrolments for new students and classes. Maintained a positive customer experience while supporting smooth daily operations.