Surya G
Systems Engineer
About
Systems Engineer with 4.3 years of experience in technical support and Microsoft 365 administration. Skilled in managing users, licenses, and security through Microsoft Admin Center and proficient in Azure AD, Exchange Online, Teams, and SharePoint. Strong problem-solving abilities with a 95% issue resolution rate and consistent SLA compliance of 96%, ensuring reliable system performance and user satisfaction.
Skills & Expertise (7)
Work Experience
Systems Engineer
Trianz
04-2023 - Present
Administered Azure AD environment including user creation, modification, deletion, and license allocation. Managed Microsoft 365 environment: user accounts, licenses, groups, and OneDrive data. Configured and troubleshot Microsoft Outlook email accounts, synchronization, and backup issues. Monitored and resolved VPN (FortiClient) and network (LAN/Wi-Fi) connectivity issues. Managed user tickets with 96% SLA compliance, ensuring timely and efficient issue resolution. Configured network shares, printers, and permissions; maintained daily and weekly documentation. Provided L1/L2 technical support to end-users via phone, email, and ticketing systems with a 95% resolution rate.
Systems Engineer
HRH Next
04-2021 - 12-2022
Delivered L1 & L2 technical support for global clients on hardware, OS, and network-related issues. Installed, configured, and troubleshot Windows, Mac, and iOS systems and applications. Handled hardware incidents and coordinated with vendors for replacements and repairs. Maintained IT asset inventory including laptops, desktops, and printers. Supported client-specific application installations and troubleshooting tasks.
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Profile Overview
Availability Details
Current Company
Other
Visa Status
No Visa
Relocation
Open to Relocation