About
Results-driven Product Specialist with over 4.5 years of experience in technical support. Proven ability to assess customer needs and deliver effective, tailored solutions. Skilled in resolving complex issues while ensuring a positive customer experience. Strong communication and problem-solving abilities help foster lasting client relationships. Consistently recognized for improving service efficiency and customer satisfaction. Dedicated to delivering high-quality support and contributing to overall team success.
Skills & Expertise (16)
Work Experience
Technical Support Advisor
Concentrix
Jun 2021 - Present
Working as a Technical Support Advisor providing technical assistance and customer support to customers via chat addressing queries related to software and hardware.
Technical Support Executive
Hewlett-Packard
Jun 2021 - May 2025
Provided technical assistance and support to customers via phone, email, and chat addressing queries related to software, hardware, and network connectivity. Troubleshooting and Diagnostics, Customer Support and Problem, Product Knowledge and Updates, Documentation and Reporting, Learning and Development, Escalation Handling, Service Level Agreement (SLA) Compliance.
Education
Bachelor of Science in Computer Science - CMS College of Science & Commerce
2008 - 2011 · Afghanistan
II-PUC in Science - KPRGS Higher Secondary School
2006 - 2008 · Afghanistan
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Relocation
Open to Relocation
