About
Senior Data Analyst with 7 years turning large, often unstructured datasets into decision-ready insights — writing complex SQL (joins, aggregations, CTEs, window functions) against Amazon Redshift and enterprise databases, and building executive dashboards in Power BI and Salesforce Analytics. Led root-cause analysis and reporting-pipeline redesigns that cut cycle time by up to 78% while achieving 100% data accuracy, and independently delivered a sales profitability analysis identifying regional and product-level revenue trends. Comfortable owning the full pipeline from raw, messy data to a stakeholder-ready story.
Skills & Expertise (24)
Work Experience
Business Operations Analyst IV
Rackspace Technologies
Mar 2026 - Jun 2026
Built and analyzed Sales Ops dashboards (Salesforce, Power BI) tracking lead conversion rate, pipeline by stage, revenue, and inbound/outbound referrals for Microsoft and Google alliance partnerships, using SQL to extract and structure the underlying data. Performed all ad hoc sales and pipeline analysis using SQL (joins, aggregations, CTEs), extracting data directly from internal systems to answer leadership questions on lead quality, conversion trends, and referral performance. Built and maintained Salesforce dashboards for WBR/MBR reporting with live tracking and regular data refreshes, eliminating manual month-end report building and recurring leadership escalations. Identified process gaps in procurement operations and automated the workflow, cutting cycle time by 80% (7–10 days to under 3) and reducing manual dependency from 8 to 2, applying Lean methodology. Established a reporting governance framework across the Microsoft and Google partnerships, improving data consistency in sales and referral metrics used for alliance strategy decisions. Presented sales operations insights and partner performance metrics directly to VP and senior leadership, informing Microsoft and Google alliance strategy.
Senior Data Analyst / SME — Vendor Performance Management
HCL Technologies
May 2024 - Jan 2026
Built Power BI dashboards tracking multiple KPIs — utilization, occupancy, AHT, decisions, productivity — independently across 3 Meta lines of business, each tailored to line-specific requirements using SQL-extracted data. Used SQL extensively (joins, aggregations, CTEs, window functions) for RCA, ad hoc analysis, and deep-dive investigations into performance anomalies across all 3 lines of business. Led and performed root cause analysis on a Weekly Performance Report that kept getting flagged by stakeholders (80 decks, 18 hrs, 18 people); redesigned the pipeline via direct SQL extraction feeding an automated Power BI/Excel reporting structure, validated through UAT — cutting cycle time to 4 hrs and team size to 4, at 100% accuracy. Performed data cleaning, null-handling, and anomaly resolution using SQL and Excel across Meta datasets; built a data dictionary to structure Meta's undocumented internal database. Automated recurring reporting workflows by combining SQL data extraction with Power BI refresh logic, reducing manual dependency across all 3 lines of business. Validated AI-generated analytics outputs against manual SQL/Power BI analysis before deploying Meta's Generative AI reporting environment; built live monitoring dashboards with automated KPI threshold alerts. Mentored a team of 8–12 analysts, driving faster ramp-up to live production and consistently high quality scores across deliverables.
Quality Specialist — Risk & Compliance Analytics
Amazon Development Centre
Aug 2020 - May 2024
Extracted and analysed large-scale operational data using SQL/Excel to build quality dashboards (utilization, AHT, decisions, volume) with rigorous validation for reporting integrity. Performed RCA and ad hoc investigations on fraud/compliance incidents, contributing to a program-wide $543M annual (2023–2024) savings initiative (~30% team-driven departmental impact). Served as SPOC for a 16-member analyst team; created SOPs standardizing quality-analysis processes. Owned WBR/MBR/QBR analytical reporting cadence, applying Lean methodology to drive process improvement.
Customer Service Officer
Interglobe Aviation Ltd. (Indigo Airlines)
Dec 2018 - Jun 2019
Analyzed passenger and regional aviation performance data, tracking ETA/ETD adherence via executive dashboards while leading a 20-member ground operations team.
Data Analyst – Finance
S&P Global Market Intelligence
Dec 2017 - May 2018
Analyzed annual reports and financial statements for APAC/EMEA companies, building standardized Excel financial models informing credit-rating classifications (A, AA+, AA– etc.).
Education
M.B.A (Finance) - College of IT & Management Education
2016 - 2018 · Afghanistan
B.Com - Jay Narain Vyas University
2013 - 2016 · Afghanistan
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Skills (24)
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