About
To obtain a firm position in a high-quality engineering environment where my resourceful experience will add value to organizational operations.
Skills & Expertise (10)
Work Experience
Technical Support Engineer
Bookit Digital Technologies Pvt. Ltd. (Earlier Hurix Systems Pvt. Ltd.)
Jul 2023 - Present
Delivered technical support to end users on the Kitaboo eLearning platform, ensuring smooth system usage. Resolved 95% of customer issues within SLA timelines, improving customer satisfaction. Troubleshot and resolved production issues, ensuring minimal downtime. Wrote and optimized SQL queries for data extraction, validation, and analysis. Used SQL DML operations (UPDATE, DELETE) to correct data inconsistencies and maintain data integrity. Developed queries using joins and filters to retrieve client-specific data efficiently. Analyzed backend data to support reporting and issue resolution. Performed API testing and troubleshooting using Postman. Managed and resolved tickets, ensuring timely closure and effective communication with stakeholders.
Application Support Engineer
Nucsoft Ltd.
Jan 2023 - May 2023
Provided on-site technical support at Kotak General Insurance, ensuring smooth application performance for end users. Diagnosed and resolved application issues, minimizing disruptions to business operations. Interacted directly with users to understand issues, troubleshoot problems, and deliver timely resolutions. Managed and tracked incidents using the e-Assist ticketing system, ensuring efficient issue handling. Utilized Oracle database to extract, analyze, and validate data for troubleshooting and reporting. Wrote optimized SQL queries with joins and filters to retrieve and analyze client-specific data. Supported backend data analysis to identify root causes and improve issue resolution efficiency.
Education
B.E (Electronic and Telecommunication Engineering) - AET, Mumbai University
- · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (10)
Click a skill to find developers with the same skill
