Swagath Sathyan A
IT Professional
About
A motivated IT professional with a strong foundation in computer science and a deliberate transition into cybersecurity. Certified in Microsoft Security Operations (SC-200), with hands-on experience in SIEM log analysis, threat detection, and incident response using Microsoft Sentinel. Driven by a passion for solving complex security challenges, I bring analytical thinking, a fast-learning mindset, and real-world lab experience to contribute meaningfully to any SOC or IT security team.
Skills & Expertise (21)
Work Experience
Process Analyst
Gallagher Centre Of Excellence
Present - Present
Utilized internal enterprise platforms and tools daily, developing hands-on familiarity with corporate IT infrastructure, ticketing workflows, and SLA-driven operations in a large multinational environment. Collaborated cross-functionally with IT and operations teams to resolve process and system-related issues, acting as a first point of contact for internal tool queries. Worked extensively within Windows-based enterprise environments including Microsoft 365 suite (Outlook, Teams, Excel), demonstrating strong end-user proficiency. Applied analytical and troubleshooting skills to identify and resolve process bottlenecks, directly translating to IT support competencies in root cause analysis and issue resolution. Maintained accurate process documentation and logs, a practice directly applicable to incident tracking and knowledge base management in tech support roles.
Education
Bachelor of Computer Applications (BCA) - St. Claret College
- 2023 ยท Afghanistan
Pre-University (PCMC) - St. Claret PU College
- ยท Afghanistan
High School (CBSE) - Sree Ayyappa Education Centre
- ยท Afghanistan
Certifications
No certifications added yet
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Availability Details
Visa Status
Need Sponsorship
Relocation
Open to Relocation
Skills (21)
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