Swapnali Shah

Business Analyst

Pune, Maharashtra 4+ yrs exp 89 · Excellent

About

Business Analyst with overall 4.6 years of experience, including 2.2 years of experience as a Business Analyst in the Insurance domain. Specializes in requirement analysis, stakeholder collaboration, and Agile delivery. Proven ability to translate business needs into structured requirements, ensuring seamless communication between business and technology teams. Experienced in driving the end-to-end requirement lifecycle, facilitating Agile ceremonies, and contributing to process improvements that enhance operational efficiency and user experience.

Skills & Expertise (21)

Business Requirements Analysis Advanced

8.3/10

4.6

Years Exp

Agile & Scrum Methodology Advanced

8.1/10

4.6

Years Exp

Stakeholder Management Advanced

8.0/10

4.6

Years Exp

SQL Tableau Power BI Excel Visio Confluence Jira Query Resolution Defect Triage Sprint planning Workflow Diagrams UML Diagrams Gap Analysis Process Mapping Prioritization Communication Acceptance Criteria User Stories

Work Experience

Business Analyst

Tata Consultancy Services (TCS)

Oct 2021 - Jan 2023

Gathered, analyzed, and documented business requirements (BRD/FRD) for insurance applications, ensuring alignment with business objectives and stakeholder expectations. Created and managed user stories, epics, and acceptance criteria, improving requirement clarity and reducing ambiguity during development cycles. Facilitated backlog grooming, sprint planning, and story refinement sessions, enabling well-prioritized backlogs and smoother sprint execution. Acted as a key liaison between stakeholders and technical teams, ensuring effective communication and timely resolution of queries. Validated requirements using structured techniques (SMART, gap analysis), improving requirement accuracy and minimizing rework. Actively supported Agile delivery (Scrum framework) by participating in daily stand-ups, sprint reviews, and retrospectives. Delivered sprint demos to stakeholders, capturing feedback and ensuring continuous alignment with business goals. Designed UML diagrams, process flows, and workflow models (Visio) to enhance understanding of system behavior and business processes. Identified process gaps and improvement opportunities, contributing to enhanced operational efficiency and streamlined workflows. Collaborated closely with QA and development teams, ensuring correct implementation of requirements and faster issue resolution.

Transaction Processing Officer (TPO)

Mphasis Pvt. Ltd.

Mar 2015 - Apr 2018

Managed insurance operations including claims processing and policy servicing, ensuring accuracy, compliance, and timely execution of critical business workflows. Collaborated with cross-functional teams to ensure seamless process execution and improved coordination across departments. Identified process inefficiencies and bottlenecks, contributing to process improvements that enhanced overall operational effectiveness. Maintained accurate documentation and process records, ensuring adherence to compliance standards and organizational guidelines. Developed strong domain expertise in insurance workflows, including claims lifecycle and policy management processes. Supported high-volume transaction handling environments, ensuring consistency and quality in deliverables. Contributed to process standardization efforts, improving workflow consistency and reducing operational dependencies.