About
Detail-oriented Data Analyst with nearly 4 years of experience in creating automated dashboards, streamlining data workflows, and generating actionable business insights. Skilled in SQL, Power BI, Excel, Python, Adept at client communication, SLA tracking, and process optimization. Took a planned career break for family and maternity, and now actively seeking remote roles to apply my analytical and problem-solving skills.
Skills & Expertise
No skills listed yet
Work Experience
Senior Associate
Capgemini
May 2022 - Nov 2022
Built Power BI dashboards using Excel datasets and SQL for stakeholder insights. Developed automated metric reports (daily, weekly, bi-monthly) improving SLA tracking. Integrated SAP and E2Open systems; automated reports with Python. Communicated daily with onsite clients to manage promo ticket lifecycles. Created VBA macros to improve reporting efficiency and accuracy.
Data Analyst
Urjanet Energy Solutions Pvt Ltd
Mar 2019 - May 2022
Managed 2M+ customer accounts across 450+ utility providers. Developed dashboards for KPIs, SLA/TAT tracking, and root cause analysis. Automated data processes and handled ticket systems via Zendesk and JIRA. Performed data cleaning, trend analysis, and report generation using Excel and SQL. Received 'Rookie Award' and 'GEM Award' for exceeding deadlines and client satisfaction.
Education
B.E. Electronics and Instrumentation Engineering - KCG College of Technology
2014 - 2018 · Afghanistan
Certifications
No certifications added yet
