About
Data-driven professional with experience in incident management and business intelligence. Skilled in Power BI, SQL, and Excel with a proven track record of creating actionable dashboards, optimizing data models, and supporting business growth through data analysis.
Skills & Expertise (15)
Work Experience
Associate 1
Capgemini
Jun 2024 - Dec 2025
Handled P1 and P2 priority incidents, performing rapid issue analysis and resolution while meeting strict SLA timelines. Acted as a post-sales support point of contact, gathering client requirements and coordinating with internal teams to complete the licensing process end-to-end. Maintained detailed documentation and reports to ensure process compliance and smooth audits. Developed skills in client communication, issue resolution, and stakeholder management.
Education
Bachelor of Engineering in Computer Science - Chandigarh University
2020 - 2024 · Afghanistan
Certifications
SQL Beginner to Advanced For Data Professionals
Codebasics · 2025
Power BI Data Analytics for All Levels 2.0
Codebasics · 2024
Excel: Mother of Business Intelligence
Codebasics · 2024
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Skills (15)
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