Swetha Jaishankar

Software Engineering Trainee

Chennai 80 · Excellent

About

BCA graduate with foundational knowledge of Core Java, Python, SQL/MySQL, web technologies and software testing. Strong analytical and problem-solving abilities with hands-on academic project experience in application development and databases. Seeking an entry-level engineering opportunity to contribute to development, testing, application maintenance and production support while building practical experience in Agile environments.

Skills & Expertise (25)

Adaptability Intermediate

5.0/10

collaboration Intermediate

5.0/10

Communication Intermediate

5.0/10

Analytical Thinking Intermediate

5.0/10

Problem Solving Intermediate

5.0/10

Documentation Intermediate

5.0/10

HTML Intermediate

5.0/10

CSS Intermediate

5.0/10

JavaScript Intermediate

5.0/10

Excel Intermediate

5.0/10

Php Intermediate

4.5/10

Issue Investigation Intermediate

4.5/10

Data Analysis Intermediate

4.5/10

Agile fundamentals Intermediate

4.5/10

SDLC Fundamentals Intermediate

4.5/10

OOP Fundamentals Intermediate

4.5/10

Core Java Intermediate

4.5/10

SQL Intermediate

4.5/10

MySql Intermediate

4.5/10

Python Intermediate

4.5/10

Functional Testing Intermediate

4.0/10

Defect identification Intermediate

4.0/10

Test Case Design Intermediate

4.0/10

Manual Testing Intermediate

4.0/10

C++ Intermediate

4.0/10

Work Experience

AR Caller

Omega Healthcare

Present - Recent

Served as the first point of contact for accounts receivable queries via phone, handling high call volumes while maintaining a professional, customer-focused approach. Accurately logged and tracked case details within internal systems, ensuring timely status updates — experience directly transferable to ticket and incident documentation. Investigated data discrepancies by analyzing billing records, applying structured troubleshooting logic to identify and resolve root causes. Escalated unresolved cases to the appropriate teams following defined procedures, maintaining clear communication throughout the resolution cycle. Adhered to standard operating procedures and quality/compliance protocols in a fast-paced, process-driven environment, reducing errors in financial records.