About
Security Operations Analyst with 2+ years of experience specializing in Identity and Access Management (IAM), Privileged Access Management (PAM), user provisioning, access governance, and security incident resolution. Proficient in CyberArk, Active Directory, LDAP, ADP1/ARS, and PuTTY with strong expertise in Role-Based Access Control (RBAC), authentication, authorization, and access management across Windows and Unix/Linux environments. Experienced in handling IAM operations, privileged account administration, audit and compliance support, access reviews, and incident management within SLA-driven 24x7 support environments. Adept at troubleshooting access-related issues, ensuring adherence to security policies, and collaborating with cross-functional teams to maintain secure and efficient identity management processes. Strong analytical, problem-solving, communication, and documentation skills with a proactive approach to operational excellence and information security.
Skills & Expertise (56)
Work Experience
Analyst III โ Security Operations Analyst
DXC Technology
Jan 2022 - Jan 2024
Managed privileged account access for users and administrators using CyberArk Privileged Access Management (PAM). Performed user provisioning, modification, de-provisioning, password resets, and account unlock activities across enterprise systems. Administered user identities and access permissions using Active Directory (AD), LDAP, and ADP1/ARS tools. Supported Role-Based Access Control (RBAC) by granting appropriate access privileges based on business and compliance requirements. Handled IAM-related service requests, incidents, and escalations within defined SLA timelines. Troubleshot authentication, authorization, login, and access-related issues across Unix/Linux environments. Utilized PuTTY for secure remote server access, operational support, and troubleshooting activities. Coordinated with application owners, infrastructure teams, and security teams to validate and approve access requests. Conducted periodic access reviews, entitlement validation, and access recertification activities to ensure compliance and security. Supported employee onboarding and offboarding processes by provisioning and revoking system/application access. Maintained audit-ready documentation for access changes, approvals, incidents, and operational activities. Assisted compliance and audit teams by providing access control evidence and supporting security review activities. Ensured adherence to organizational security policies, IAM standards, and regulatory compliance requirements. Worked in a 24x7 operational support environment handling access management requests and security incidents. Monitored and maintained secure access to critical enterprise applications, systems, and privileged accounts. Demonstrated strong analytical, troubleshooting, communication, and incident resolution skills within IAM operations. Demonstrated strong communication and teamwork skills, working effectively with technical and non-technical stakeholders to drive security solutions and mitigate threats. Provide knowledge transfer (KT), mentorship, and technical guidance to junior analysts and team members. Experience working with ServiceNow for incident, request, and access management tracking. Knowledge of least privilege principles and segregation of duties (SoD) controls. Familiarity with access governance, identity lifecycle management, and compliance frameworks. Supported multi-platform access management across Unix/Linux, and enterprise applications. Collaborated with cross-functional teams to improve IAM operational efficiency and security compliance. Participated in process improvement initiatives to streamline access management workflows and reduce resolution time.
Education
MSc (Data Science) - Reva University
2024 - 2026 ยท Afghanistan
BSc (Cloud Computing) - Reva University
2019 - 2022 ยท Afghanistan
Certifications
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Skills (56)
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