About
Results-driven Full-Stack Developer with strong expertise in building scalable web applications using modern technologies. Skilled in both frontend (React.js, JavaScript) and backend (Node.js, Express.js, MongoDB, MySQL) development, with hands-on experience in cloud platforms (AWS, Azure) and DevOps practices. Passionate about solving complex problems through innovative technology solutions and continuous learning.
Skills & Expertise (16)
Work Experience
Customer Service Associate
Hexaware Technologies
Nov 2023 - Nov 2024
Delivered exceptional technical support to 50+ clients daily, achieving 95% customer satisfaction rate through effective problem-solving and clear communication. Reduced issue resolution time by 20% by implementing systematic troubleshooting approaches and collaborating with cross-functional teams to optimize service workflows. Demonstrated strong adaptability by quickly mastering new tools, technical processes, and systems, establishing foundation for transition to software development.
Front Office Assistant
Licksters
Feb 2023 - Nov 2023
Managed customer interactions and administrative tasks, developing strong interpersonal and organizational skills. Enhanced ability to multitask effectively in fast-paced environments while maintaining attention to detail.
Education
Bachelor of Science in Computer Science - Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU) | Hislop College, Nagpur
2020 - 2023 · Afghanistan
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Visa Status
Citizen
Relocation
Open to Relocation
