About
Software Developer specializing in ServiceNow and Varicent SPM, delivering production-ready enterprise solutions for workflow automation, integrations, and analytics. Strong background in backend development and system design, with hands-on experience deploying scalable, governance-driven solutions to production environments supporting business-critical operations.
Skills & Expertise (22)
Work Experience
Software Engineer
Tech Mahindra
Nov 2024 - Present
Fulfilled a requirement where I Automated incident classification and assignment based on priority, routing tickets to the appropriate group and least-loaded resolver. Implemented SLA tracking with automatic breach alerts to ensure timely resolution and accountability. Gained hands-on experience through CSA & CAD training and shadow responsibilities involving minor platform modifications and scripting. Delivered production-ready sales dashboards to improve visibility and support data-driven decisions. Optimized dashboards and tables, cutting load time from 20s to 7s (65% faster). Built a dynamic approval system using Script Includes and Business Rules. Optimized SQL queries, improving table performance by 16%.
Education
B.E. in Computer Science and Engineering - Chitkara University
2020 - 2024 · Afghanistan
Class 12th - Government Model Sr. Sec. School, Sector-22
2019 - 2020 · Afghanistan
Certifications
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Skills (22)
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