Tanuja Salamwade
Technical Support Engineer-Junior Proficient
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Skills & Expertise (21)
Work Experience
Technical Support Engineer-Junior Proficient
ACS Inspiroz IT Services
Aug 2024 - Present
Provided technical support to USA-based clients (charter schools & corporate), handling Office 365, Active Directory, Group Policy, email issues, desktop support, vendor coordination, ticketing systems, and license management. Managed users and groups in Azure Active Directory (Entra ID), performed user provisioning, access management, and basic cloud identity administration. User account provisioning, email troubleshooting, license assignments, mailbox migrations, and security configurations. User/group management, permission configurations, and policy enforcement. Chromebook and device management, policy implementation, and issue resolution. Worked on Windows Server environments, including DNS, DHCP, and virtualization platforms such as Azure and VMware ESXi. Managed incidents using ConnectWise Manage; leveraged N-Able and Automate Control Center for proactive system monitoring. Maintained and supported Comcast, AT&T, and Vonage VOIP systems for client communication.
Education
Bachelor of Computer Application - Chhatrapati Shivaji Maharaj University
2021 - 2024 · Afghanistan
HSC - Maharashtra Board
- 2021 · Afghanistan
SSC - Maharashtra Board
- 2019 · Afghanistan
Certifications
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