About
Statistics graduate (B.Sc. Hons.) with 2.5 years in insurance operations, applying SQL, Power BI, and statistical reasoning to data quality and process problems. Pivoted operational pattern-detection work into structured analytics projects covering profitability, customer segmentation, and KPI reporting. Looking to bring an operations-grounded, accuracy-first analytical approach to a data team.
Skills & Expertise (30)
Work Experience
Process Associate
Sun Life
Jan 2024 - Present
Manage end-to-end policy setup across a 5-day structured workflow for group insurance cases, operating across multiple bot-assisted systems (Oasis, Chess, Jaguar, ESC) alongside manual data validation and QC review. Maintained 96.61% escalation-free rate across multi-checkpoint policy workflows (5-day cycle, multiple critical steps per day where a single error triggers escalation), processing ~26 cases monthly. Perform data validation and quality checks across multiple policy administration systems, ensuring accuracy before downstream processing. Coordinate with internal teams to resolve policy-related discrepancies and ensure smooth policy administration processes. Recognised by Canadian training partners for workflow accuracy and process ownership; received 4/5 performance rating (2025). Awarded Rising Star (GB Admin Team, March 2024).
Education
B.Sc. (Hons.) Statistics - Mata Sundri College for Women, Delhi University
2020 - 2023 ยท Afghanistan
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Skills (30)
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