About
Business / Data Analyst with 8+ years of experience in Sales and Operations transitioning into data/business analysis, MIS reporting, and performance analytics. Strong hands-on expertise in Advanced Excel, SQL, and Power BI for analyzing KPIs, tracking revenue trends, and delivering actionable business insights. Proven experience in reporting analysis, automation, and stakeholder reporting across sales and operations domains.
Skills & Expertise (10)
Work Experience
Travel Operations Analyst
Intelenet Global Services
Sep 2016 - Mar 2019
Handled and examined travel booking data to ensure 99% reporting accuracy across high-volume transactions. Monitored KPI performance and sales metrics to support target achievement, contributing to a 15% increase in tour package sales. Provided structured operational reports for management review.
Smile Consultant
Star Smile Pvt Ltd
May 2023 - Jan 2024
Developed and maintained Excel-based lead tracking and performance reports to analyze daily targets and consultant productivity. Analyzed lead and conversion data to identify performance gaps and improve booking efficiency. Provided data-driven insights to support operational decision-making.
Team Leader (Operations)
CollegeDekho
Mar 2021 - Apr 2023
Evaluated sales and performance data using Excel and Pivot Tables, improving reporting efficiency and reducing weekly reporting time by two hours. Automated and validated incentive and KPI reports, lowering calculation errors by 30% and supporting management decision-making. Performed lead conversion analysis to improve lead qualification effectiveness by 50%.
Team Lead
CII Institute of Hospitality
Jan 2024 - Present
Optimized team performance reports to track productivity and admissions, resulting in a 25-30% increase in team goal attainment. Assessed lead pipelines and conversion funnels to inform weekly strategy, leading to a 30% increase in lead-to-enrollment conversion. Developed and systematized an incentive reporting model in Advanced Excel, reducing manual reporting time by 40% and improving data accuracy. Performed lead conversion analysis using data extraction and segmentation, identifying high-potential leads contributing to 30% of monthly admissions.
Operations Analyst (Visa Operations)
iEnergizer Ltd
Apr 2019 - Apr 2020
Managed and assessed visa and passport application data using Excel, tracking 120–150 applications per month and ensuring 100% process compliance. Oversaw accurate MIS and operational reports to monitor application status and turnaround time. Supported operations teams with reliable data for performance tracking and management review.
Education
Master of Arts (Political Science) - IGNOU
- · Afghanistan
Bachelor of Arts - Aryabhatta College, University of Delhi
- · Afghanistan
