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Skills & Expertise (7)
Work Experience
Analytics Intern
Corizo
May 2025 - Jul 2025
Identified material differences in customer value across acquisition channels despite similar lead volumes, informing a shift toward higher-return customer segments. Analyzed 12,000+ lead and customer records across 8 channels to isolate differences in conversion, CAC, CPL and revenue contribution. Developed customer segments based on acquisition source, profile and conversion behavior to explain variations in channel economics. Enhanced acquisition-efficiency planning by assessing alternative budget allocations and recommending higher-return segments; analysis indicated ~15% potential improvement.
Analytics Intern
Xongo Labs
May 2024 - Jul 2024
Mapped 20,000+ product and customer interactions to pinpoint drivers of service demand, resolution effort and operational cost. Identified 2 high-cost, low-value customer cohorts that disproportionately consumed support resources, highlighting a material cost-to-serve opportunity. Linked customer activity, support intensity and operational effort through a segment-level cost model to prioritize process-improvement opportunities. Quantified segment-level resource consumption to highlight opportunities for reducing support effort and improving cost efficiency.
Education
Bachelor of Technology in Computer Science and Engineering - Vellore Institute of Technology
2023 - 2027 · Afghanistan
Class 12th - Cambridge School, Indirapuram
2022 - 2023 · Afghanistan
Class 10th - Cambridge School, Indirapuram
2020 - 2021 · Afghanistan
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Skills (7)
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