Skills & Expertise (12)
Work Experience
Quality Specialist (Analytics and Reporting Responsibilities)
Amazon
11-2021 - 11-2022
Analyzed last-mile delivery data using Excel and Power BI, creating dashboards and reports to improve operational efficiency by 10%. Utilized SQL for data extraction and basic Python for data cleaning and validation to support analysis and reporting in Power BI and Excel. Provided actionable insights by identifying trends and optimizing delivery performance, improving customer satisfaction.
Quality Specialist (Operational Quality and Analytics)
Amazon
11-2018 - 11-2021
Focused on last-mile analytics and quality assurance for the MAP Operations team, supporting the identification of performance issues and areas for operational improvements. Conducted quality audits and data analysis, ensuring compliance with Amazon’s high standards of accuracy and delivery efficiency.
Associate Analyst
Globallogic Technologies
09-2017 - 08-2018
Managed end-to-end project data delivery, ensuring high quality and efficiency through rapid adaptation to new requirements. Designed and implemented data quality assurance processes, interpreted customer feedback, and actively monitored satisfaction.
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