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Skills & Expertise (29)
Work Experience
QA Tester (Game Quality Assurance Engineer)
Reliance Games
Oct 2023 - Present
Executed functional, regression, smoke, sanity, compatibility, exploratory, UI/UX, ad monetization, LiveOps, and localization testing across 14+ live mobile titles on Android and iOS, including WWE Mayhem, Drones 3, Little Singham Run, Little Singham Cycle, Little Singham Skate, and Kicko and Super Speedo. Validated core game mechanics, player progression, in-game economy, rewards, achievements, missions, leaderboards, and store functionality to maintain a polished gameplay experience. Logged, triaged, and tracked defects in Jira, partnering with developers, producers, designers, and product managers to drive timely resolution of release-blocking issues. Authored detailed test cases, test plans, and regression suites, and owned build verification and release validation ahead of production releases. Tested LiveOps events, limited-time offers, tournaments, seasonal content, and reward systems to ensure smooth, on-time rollout of live content. Conducted device compatibility testing across a wide range of Android and iOS devices, and validated Firebase push notifications, deep links, and remote/game configurations. Verified monetization features including rewarded ads, interstitial ads, banners, subscriptions, and in-app purchases to protect revenue integrity. Contributed to sprint planning, daily stand-ups, bug triage, and release meetings; adopted AI tools to boost QA productivity and documentation, and mentored teammates through knowledge sharing.
Process Associate
IGT Solutions Private Limited
Jan 2021 - Jul 2021
Supported ClearTrip customers with flight bookings, refunds, and itinerary queries, coordinating directly with airlines to resolve issues efficiently. Delivered consistent, high-quality customer service across a high volume of daily queries, maintaining strong communication and problem-solving standards.
Representative, Operations (L1 Executive)
Concentrix Services India Private Limited
Jun 2019 - Sep 2020
Handled customer queries related to product and process, providing clear, accurate solutions in line with company procedures. Communicated effectively with customers to resolve issues promptly, contributing to consistent customer satisfaction.
Education
BCA - Pune University
- 2022 · Afghanistan
12th - Maharashtra Board
- · Afghanistan
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Skills (29)
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