Skills & Expertise (9)
Work Experience
Brand Reputation Executive
Primebook
Mar 2025 - Present
Monitored all social media platforms and maintained an escalation TAT of 2 hours through process optimization. Improved brand sentiment by shifting negative to positive ratio from 70:30 to 30:70 across all social media platforms. Leveraged SaaS-based tool to analyze customer behavior and delivered monthly insight-driven presentations to top management. Built and maintained positive customer relationships to uphold a strong brand image.
Data and Marketing Intern
RJV Travels
Jan 2025 - Feb 2025
Recorded and maintained large set of data using MS-Excel. Tracked and analyzed user engagement through Google Analytics to optimize marketing strategies. Managed real-time airfare updates using XML and competitor price comparisons to improve user acquisition on the platform.
Education
Bachelor of Business Administration - GGSIPU University
2021 - 2024 · Afghanistan
