About
Cybersecurity fresher transitioning from fraud analysis to security operations. Strong foundation in alert triage, incident investigation, transaction and log analysis. Seeking an entry-level SOC Analyst, Threat Intelligence, or Security Operations role.
Skills & Expertise (12)
Work Experience
Customer Service Representative
Qatar Airways
Oct 2023 - Present
Delivered customer support while maintaining SLA adherence and service quality. Resolved complex cases requiring investigation and cross-team coordination. Escalated security-relevant incidents following internal risk and compliance procedures.
Fraud Analyst
TTEC
Jul 2019 - Oct 2023
Triaged alerts from transaction monitoring systems and escalated incidents to compliance/security teams. Investigated payment fraud, chargebacks, and account takeover attempts using transactional and log analysis. Monitored 50+ AML cases monthly while ensuring regulatory compliance and documentation. Conducted account reviews to detect unauthorized access and recommended remediation steps. Trained team members on investigation workflows and evidence collection. Key Achievement: Led investigation preventing losses of $30,000 and suspended 20,000+ malicious accounts.
Education
Bachelor of Computer Applications (BCA) - Pt. Ravishankar Shukla University
- 2020 · Afghanistan
Master of Sociology - IGNOU
- 2023 · Afghanistan
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Depends on Offer
