About
Results-driven Senior QA Manual Tester and project coordinator with 7+ years of overall experience and 5 years of experience in project coordination within Agile environments, CRM applications, manual testing, and production support. Expertise in end-to-end testing, defect lifecycle management, and Agile methodologies. Proven track record of delivering high-quality releases and improving QA processes. Proven expertise in project scheduling, stakeholder communication, documentation, and delivery tracking. Skilled in coordinating cross-functional and remote teams to ensure timely, high-quality project execution aligned with business goals.
Skills & Expertise (25)
Work Experience
Project Coordinator & QA Tester
Teamwork Info Solutions Pvt Ltd
May 2021 - Present
Led QA activities for CRM applications ensuring high-quality releases. Designed and executed test cases, scenarios, and reports. Performed functional, regression, integration, and UAT testing. Managed defects using JIRA and collaborated with developers. Conducted API testing using Postman. Mentored junior testers and improved QA processes.
Project Coordinator & QA Tester
Teamwork APAC Pte Ltd
Jul 2023 - Dec 2023
Worked onsite in Singapore coordinating regional project delivery (APAC). Managed end-to-end project coordination including planning, tracking, and execution. Collaborated closely with Singapore-based stakeholders and clients for requirement alignment. Maintained project schedules, status reports. Acted as a single point of contact between business and technical teams.
IT Operations Support Analyst
Tata Consultancy Services
Oct 2017 - May 2020
Supported mission-critical banking application with 7M+ users. Worked within ITIL framework (Incident, Problem, and Change Management) using ServiceNow. Monitored and managed batch job schedules using Control-M. Created, modified, and maintained Control-M jobs for production and non-production environments. Supported integration between Control-M and Mainframe systems for seamless job scheduling. Worked with tools like Splunk and AppDynamics for monitoring and log analysis. Managed incidents, changes, and production support activities. Managed release activities, deployment validation, and Go-Live support. Conducted daily health checks and ensured system stability.
Education
MCA - Sri Manakula Vinayagar Engineering College
2015 - 2017 · Afghanistan
B.Sc Computer Science - Idhaya College
2012 - 2015 · Afghanistan
Certifications
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Skills (25)
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