About
Results-driven MERN Stack Developer with a strong foundation in Clean Architecture, TypeScript, and full-stack web development. Hands-on experience building production-grade applications using React.js, Node.js, Express.js, and MongoDB. Developed GridSync — an AI-powered project management platform featuring real-time Kanban boards (Socket.IO), RAG-based semantic search, and Stripe subscription management, deployed on AWS EC2. Brings 4 years of enterprise IT operations experience from Wipro, providing deep insight into system reliability, incident management, and SLA-driven delivery. Seeking a junior full-stack / MERN developer role where I can contribute across the entire React/Node stack from day one.
Skills & Expertise (41)
Work Experience
L1 Application Support Engineer
Wipro Limited
Dec 2019 - Dec 2023
Maintained application health for Finacle core banking system, ensuring high availability and minimal downtime for critical banking operations across multiple client environments. Monitored and triaged incident tickets using ServiceNow, achieving consistent SLA compliance and reducing mean time to resolution (MTTR) through structured prioritization workflows. Performed first-line troubleshooting for application-layer issues including login failures, transaction processing errors, session timeouts, and performance degradation. Analyzed application logs, system alerts, and database traces to perform root cause analysis (RCA) and implement quick fixes or documented workarounds for recurring incidents. Managed and monitored EOD (End of Day) and BOD (Beginning of Day) batch processes, proactively identifying failures and escalating with full context to minimize business impact. Escalated complex and P1/P2 incidents to L2/L3 engineering teams with complete documentation — including logs, error traces, impact analysis, and reproduction steps — reducing back-and-forth resolution cycles.
Education
Bachelor of Commerce with Computer Applications - Mary Matha Arts and Science College, Calicut University
2014 - 2017 · Afghanistan
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Skills (41)
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