About
Experienced IT & Cybersecurity professional with 8 years of expertise in IT administration, security operations, cloud infrastructure, identity management, and endpoint security. Skilled in AWS, Okta, IAM, macOS security, MDM solutions, incident response, and enterprise support operations. Hands-on experience managing security incidents, user access, cloud environments, endpoint protection, onboarding/offboarding, and enterprise security tools. Proven ability to streamline IT operations, strengthen security posture, and support fast-paced enterprise environments.
Skills & Expertise (28)
Work Experience
Security Operational Analyst II
Eventbrite
Jul 2023 - Apr 2026
Manage and investigate security incidents across AWS and enterprise platforms using Wiz, Okta, Check Point, PhishER, and Tines (SOAR). Support identity and access management activities including IAM reviews, MFA, SSO-related access controls, and remediation of credential risks. Assist with endpoint security management and security operations for macOS and enterprise systems. Monitor phishing, email security, suspicious API activity, and threat indicators to mitigate security risks. Conduct access reviews, risk assessments, and compliance-related activities to strengthen organizational security posture. Collaborate with internal teams through Jira and ServiceNow to resolve incidents and support operational workflows within SLA timelines. Drive operational improvements by streamlining workflows, ticketing processes, and automation initiatives. Generate security reports, incident documentation, and root cause analysis for audit and compliance support.
SOC Cyber Security Analyst
Versetal Cloud RMM Solutions Pvt. Ltd.
Feb 2021 - Apr 2023
Delivered 24/7 SOC monitoring, alert triage, incident response, and endpoint security support across enterprise environments. Managed endpoint security tools including CrowdStrike, SentinelOne, Rapid7, Carbon Black, and Perch. Assisted with deployment and management of endpoint agents, policies, and workstation security configurations. Investigated phishing attacks, malware incidents, and security threats to reduce operational risk. Worked with ServiceNow and AutoTask to manage tickets, troubleshooting, and user support requests. Created operational dashboards and security reports to improve visibility for management and stakeholders. Coordinated with internal teams and customers to ensure timely issue resolution and operational support.
Network Analyst
HCL Technologies
Jun 2018 - Nov 2020
Provided L1 IT and network support to maintain system and service availability. Troubleshot incidents and resolved technical issues within defined SLAs. Collaborated with cross-functional teams and end users to ensure smooth IT operations and support delivery. Assisted with monitoring enterprise infrastructure and responding to operational issues.
Education
B.Tech: Electrical, Electronics And Communications Engineering - Shri Mata Vaishno Devi University
- 2017 · Afghanistan
Certifications
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Skills (28)
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