Tushar ghadge
IT Support Analyst
About
IT Support Analyst with experience in POS systems, network infrastructure support, and incident management across multi-location restaurant environments. Skilled in troubleshooting NCR Aloha POS, Microsoft Dynamics 365, Windows environments, and Cisco Meraki networking while ensuring SLA compliance and minimal downtime. Experienced in using AI-assisted tools such as ChatGPT and Microsoft Copilot for faster troubleshooting, documentation, and reporting. Additional background in campaign operations, team management, data analysis using Power BI, and stakeholder communication. Seeking to apply technical support, analytical, and AI-augmented problem-solving skills to a growth-oriented organization.
Skills & Expertise (28)
Work Experience
IT Support Analyst
Eton Technologies Pvt Ltd
Aug 2025 - Present
Provide Level 1 technical support for POS systems and network infrastructure across multiple restaurant locations. Handle incidents, service requests, and troubleshooting for NCR Aloha POS registers, printers, PIN pads, and BOH servers. Monitor and support network components including routers, switches, and wireless access points (Cisco Meraki) to maintain uptime and connectivity. Resolve application-related issues for Microsoft Dynamics 365, Aloha Enterprise, NCR Back Office, and Windows environments, using AI-assisted tools to speed up root-cause diagnosis and documentation. Perform initial diagnosis and remote troubleshooting using TeamViewer, escalating complex issues to L2/L3 teams as required. Create, update, and manage IT support tickets and service requests in Jira, ensuring timely updates per SLA guidelines. Coordinate with internal teams and vendors to ensure quick resolution and minimal downtime, while providing basic user support and guidance to reduce repeat issues.
Data Analyst
Kautilya Bharat Foundation Pvt Ltd
Mar 2023 - Nov 2024
Served as an active member under the Government of Maharashtra (Mukhyamantri Jankalyan Kaksha), supporting implementation of Shasan Aaplya Dari Yojana and Mukhyamantri Majhi Ladki Bahin Yojana. Led and managed a team of 12-15 volunteers, overseeing day-to-day operations of political campaigns and a comprehensive voter outreach program. Translated raw data into actionable insights using Power BI dashboards to support strategic decision-making. Managed booth-level operations, campaign planning, research, media coordination, and advertising and communications.
Associate Research Intern
SK Associates and Groups
Nov 2022 - Jan 2023
Investigated consumer opinions in collaboration with marketing teams, pollsters, and statisticians. Determined the best methods to meet research objectives and produce useful data. Conducted market research and analyzed data to identify trends, opportunities, and potential risks. Leveraged marketing data to forecast campaign success and sales trends.
Marketing and Sales
Dtwelve Space Pvt Ltd (Stanza Living)
Apr 2020 - Jul 2020
Generated sales by prospecting leads, cold calling, and negotiating advantageous deals. Utilized sales techniques to persuade customers to purchase product or service packages. Provided timely, courteous, and knowledgeable responses to information requests. Collaborated with new customers to communicate details about company offerings.
Education
Master of Business Administration - Sinhgad Institute of Management
2020 - 2022 · Afghanistan
Bachelor's Degree - Modern College of Arts, Commerce and Science, Ganeshkhind
2014 - 2018 · Afghanistan
Certifications
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Skills (28)
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