Twinkle Bhatia
QA lead, QA Analyst, Senior Manual Tester/QA, Scrum master, JIRA Administrator
About
Results-driven Software Test Lead and Scrum Master with 8.5+ years of experience in manual functional testing, REST API testing, and end-to-end QA delivery across AI/BioPharmaceutical, Fintech, Insurance, Telecom, and E-commerce domains. Proven ability to serve as a strategic facilitator between Product Owners, Developers, QA, UAT, and business stakeholders. Experienced in risk identification and mitigation at project and portfolio levels, coaching teams in Agile best practices, and reporting delivery metrics to senior leadership. ISTQB Certified with Agile Scrum Foundation certification.
Skills & Expertise (40)
Work Experience
Software Test Lead
KiwiQA Services Pvt. Ltd.
Dec 2017 - Present
Led end-to-end QA delivery across multiple concurrent client projects in AI/BioPharmaceutical, Fintech, and E-commerce domains, covering full test lifecycle from requirements review to release sign-off. Designed and implemented test strategies for AI-driven platforms and data pipelines, identifying high-risk areas, prioritizing test coverage, and ensuring thorough edge-case validation. Performed REST API testing using Postman including chained requests, environment-based collections, response assertions, and schema validation across complex integration scenarios. Executed comprehensive manual functional, regression, smoke, sanity, integration, UAT, ad-hoc, and performance testing across web, mobile, and API surfaces. Administered JIRA as Product Administrator for full development and QA teams: board configuration, custom workflows, bug/task lifecycle, sprint reporting dashboards, and user access management. Served as Scrum Master including stand-ups, sprint planning, backlog refinement, retrospectives, and client ceremonies in Agile delivery. Acted as primary client-facing QA contact, delivering clear status updates, risk flags, and quality assessments to senior stakeholders. Mentored and guided junior QA engineers through test case reviews, structured feedback, and technical skills development. Familiar with Selenium WebDriver and TestNG; currently advancing automation capabilities with Playwright + Python.
Software Test Lead | Scrum Master | JIRA Administrator
Anervea.ai
Present - Present
Led QA across multiple concurrent AI/biopharma projects, owning test planning, execution, and final release sign-off for AI-driven workflows and domain-specific features. Validated AI-driven data pipelines and ML model outputs with emphasis on functional accuracy, data integrity, and edge-case coverage. Managed JIRA Administration for full dev and QA teams, covering board configuration, workflow design, sprint reporting, and custom dashboards. Served as Scrum Master for the client team, running stand-ups, sprint ceremonies, and retrospectives. Acted as primary client QA contact for all status updates, risk flags, and quality decisions.
Software Test Lead
Composio
Present - Present
Led test planning and execution for a developer-facing integrations platform with a significant API surface area. Performed thorough manual functional testing and REST API validation using Postman across integration endpoints. Tracked and prioritized defects in JIRA with the engineering team; re-tested fixes ahead of each release.
Associate Software Test Lead
Business Mobile Number Application
Present - Present
Executed functional and regression testing across app builds; provided daily status updates and coordinated with dev and management teams.
Senior Software Test Engineer
Finance Domain Application
Present - Present
Authored test cases from user stories; managed test execution and defect tracking in Azure DevOps. Conducted API testing with Postman and participated in daily syncs and weekly test case review sessions.
Senior QA Engineer
Publication Domain Applications
Present - Present
Participated in all Agile ceremonies; handled test case creation and execution per sprint story in a fast-paced environment.
QA Engineer
E-Commerce Applications (Web & Mobile)
Present - Present
Covered functional, smoke, feature, and happy-path testing across web and mobile platforms; logged defects in JIRA and prepared test status reports.
Education
MSc. Information Technology - Indus University
2015 - 2017 · Afghanistan
BCA (Bachelor of Computer Applications) - St. Xavier’s College
2012 - 2015 · Afghanistan
Certifications
ISTQB Foundation level
ISCI · 2024
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Skills (40)
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