About
AI/ML enthusiast with 2+ years of experience in infrastructure monitoring, incident management, and technical troubleshooting at NTT DATA. Skilled in Python programming, machine learning fundamentals, and Generative AI concepts including LLMs and prompt engineering. Experienced in analyzing logs, resolving performance issues (CPU, memory, networking), and maintaining enterprise infrastructure reliability. Hands-on exposure to cloud platforms like Microsoft Azure, Google Cloud, and AWS with knowledge of AI services and APIs. Seeking opportunities in Python and Generative AI to contribute to AI-driven solutions.
Skills & Expertise (25)
Work Experience
IOC Analyst
NTT DATA
Oct 2023 - Present
Monitor enterprise infrastructure using LogicMonitor and Genesys to ensure high availability. Troubleshoot CPU, memory, network, and service-related issues. Analyze logs, metrics, and configurations to determine incident root causes. Resolve 70+ support tickets daily while maintaining SLA compliance. Collaborate with L2/L3 teams for complex issue resolution and process enhancement. Perform Active Directory tasks including account setup, onboarding, and offboarding. Troubleshoot Outlook, Teams, and user access issues across enterprise systems.
Education
B.Tech in Information Technology - Gokaraju Rangaraju Institute of Engineering & Tech
- · Afghanistan
