About
Analytical, results-oriented Business Operations Analyst with 6+ years of progressive experience at Amazon specializing in operational reporting, data validation, root cause analysis (RCA), and process optimization. Expert in transforming raw, unstructured data into clean operational models and interactive dashboards using Advanced Excel, SQL, AWS QuickSight, and Power BI. Proven track record in tracking team productivity, SLA adherence, and catalog health while delivering actionable insights for leadership reviews (WBR/MBR).
Skills & Expertise (23)
Work Experience
Business Operations Analyst
Amazon
Jun 2022 - Dec 2025
Cleaned, standardized, and validated high-volume raw operational datasets, eliminating format inconsistencies and establishing structured, reliable datasets for daily business operations. Built and automated daily/weekly operational trackers in Advanced Excel, monitoring team throughput, capacity allocation, leave tracking, and SLA adherence across multi-shift workflows. Formulated structured SQL queries utilizing multi-table joins, aggregations, and subqueries to extract operational metrics from internal relational databases, cutting manual data retrieval time by 20%. Designed and deployed automated KPI dashboards in AWS QuickSight and Power BI, enhancing visibility into defect trends, backlog volume, and team productivity by 15% for operational leads. Spearheaded structured RCA on recurring catalog data errors using 5-Whys and Fishbone frameworks, driving an 18% reduction in recurring catalog defects. Synthesized operational data into weekly and monthly executive decks, translating complex defect, throughput, and compliance metrics into actionable business decisions.
Catalogue Associate
Amazon
Oct 2019 - May 2022
Audited and validated product catalog attributes across international marketplaces, achieving a 12% reduction in catalog discrepancies through proactive data corrections. Conducted deep-dive analysis on size-level discount models and seller price variations using Advanced Excel, rectifying pricing anomalies and preserving customer experience. Performed daily defect trend audits to ensure strict SLA compliance; partnered with technical and operations teams to optimize standard operating procedures (SOPs).
Education
B.E. in Electronics & Communication - St. Joseph's College of Engineering
2014 - 2018 · Afghanistan
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Skills (23)
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