About
Customer-focused Data Analyst and Technical Support professional with 2+ years of experience in ERP support, SaaS application troubleshooting, workflow automation, and data analytics. Experienced in resolving technical issues, supporting system configurations, and ensuring data accuracy across business applications. Skilled in SQL, Power BI, Python, and Microsoft Dynamics 365 Business Central. Adept at diagnosing system issues, supporting integrations, documenting solutions, and collaborating with cross-functional teams to improve operational efficiency and customer experience.
Skills & Expertise (37)
Work Experience
Software Developer
Exultsoft Technologies Pvt. Ltd.
Mar 2024 - Nov 2024
Developed Python dashboards and backend solutions integrating databases for real-time reporting and system monitoring. Provided technical support for ERP, CMS, and internal business systems, resolving client queries and documenting solutions. Built the MRPL Visitor Pass Management System, improving approval workflows and visitor tracking. Performed system testing, debugging, and database validation using SQL to ensure application performance and stability. Collaborated with stakeholders to analyze requirements and ensure smooth system operation.
Business Applications & Data Analyst
Pragati Tech Service
Dec 2024 - Present
Provided technical support and troubleshooting for Microsoft Dynamics 365 Business Central ERP, resolving application issues and ensuring system reliability. Assisted clients with system configurations, pricing validation, and data integrity checks to maintain accurate ERP data. Developed Power BI dashboards and reports to monitor KPIs and support business decision-making. Automated workflows using Microsoft Power Automate, reducing manual tasks and improving response times. Investigated system errors, data discrepancies, and integration issues using SQL queries and log analysis. Documented troubleshooting steps, technical solutions, and knowledge base articles to improve support processes. Collaborated with cross-functional teams to resolve technical issues and enhance system workflows.
Education
Master of Computer Applications (MCA) - Srinivas Institute of Technology, Mangalore
2021 - 2023 · Afghanistan
Bachelor of Computer Applications (BCA) - Mahatma Gandhi Memorial College, Udupi
2018 - 2021 · Afghanistan
