About
Data Analyst with 2+ years of experience in Reporting & Operations Analytics across Banking, Telecom, and E-commerce domains. Skilled in SQL, Power BI, Excel, Tableau, and Python for data cleaning, analysis, dashboard development, KPI reporting, and business insights generation. Experienced in data validation, trend analysis, stakeholder reporting, and process improvement initiatives that support data-driven decision-making. Certified in Data Analytics with hands-on project expertise in EDA, DAX, ETL concepts, and interactive dashboard development.
Skills & Expertise (30)
Work Experience
Assistant Manager – Reporting & Operations Analytics
Concentrix Daksh Services Pvt Ltd
Feb 2017 - Dec 2019
Analyzed operational datasets (500–600 records / ~30 cases) to identify performance trends, business gaps, and operational insights across Banking & Telecom clients. Developed KPI reports and dashboards supporting 30+ team members and business reviews for 2 management stakeholders. Improved productivity by ~12% through trend analysis, workflow monitoring, and performance reporting. Enhanced quality scores by 10–15% by implementing structured data validation and reporting quality checks.
Team Leader – Reporting & Performance Analytics
Intelenet Global Services Pvt. Ltd
Oct 2015 - Feb 2017
Analysed team performance data using reports and scorecards to track KPIs. Prepared dashboards and summaries for senior management decision-making. Identified trends and performance gaps to improve team productivity. Used data insights to optimize workflows and operational efficiency. Conducted performance analysis and supported continuous improvement initiatives.
Senior Executive – Data & Process Analysis
Standard Chartered Scope International Pvt. Ltd.
Jan 2015 - Oct 2015
Analysed customer and transaction data to identify recurring issues, trends, and process improvement opportunities. Maintained data quality, compliance reporting, and operational analysis for banking operations. Supported resolution efficiency through data-driven root cause analysis.
Process Executive – Data Support & Reporting
Convergys India Pvt Ltd
Jun 2014 - Dec 2014
Analysed customer billing and service datasets to identify trends, support reporting, and improve service processes. Maintained structured operational data for analysis and contributed to insight-driven process improvements.
Process Executive – Data Operations
[24]7.ai
Oct 2011 - Jun 2014
Managed customer interaction datasets for banking operations, ensuring data quality, reporting accuracy, and structured documentation. Identified recurring customer patterns to support service efficiency and operational reporting.
Education
Bachelor of Engineering in Information Technology - Raipur Institute of Technology
- 2010 · Afghanistan
Certifications
Certified Data Analytics Master Course
IIM SKILLS · 2025
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Skills (30)
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