Vatsal panchal
Network Engineer
About
Analytical professional with 2+ years of experience in network operations, operational reporting, SLA monitoring, incident analysis, and process efficiency. Skilled in SQL, Python, Excel, and Power BI with hands-on experience in dashboard development, data cleaning, EDA, KPI reporting, and business intelligence projects. Passionate about transforming data into actionable insights.
Skills & Expertise (21)
Work Experience
Business Associate
Caliber Connect
Sep 2023 - Nov 2023
Analyzed customer funnels and sales data to identify high-conversion segments and optimize outreach strategy. Onboarded 50+ clients, increasing the client base by 20% using data-informed targeting and performance insights. Tracked weekly KPIs including conversion, pipeline, and revenue trends to support improved decision-making.
Network Engineer
Sify Technologies
Aug 2023 - Aug 2026
Automated Excel dashboards tracking 50+ daily incidents, improving SLA monitoring efficiency by 25%. Analyzed recurring failure patterns and incident data, reducing MTTR by 40% and downtime by 35%. Built weekly performance reports covering uptime, response time, and backlog to support stakeholder reviews. Resolved 90-95% of L1/L2 incidents within SLA and coordinated 20+ escalations using data-driven prioritization.
User Engagement Executive - Intern
WhiteHat Jr
Sep 2021 - Oct 2021
Analyzed engagement patterns to optimize outreach strategies and improve user communication. Conducted 70-100 outbound calls daily, achieving a 20% conversion rate and increasing engagement by 15%.
Education
Bachelor of Engineering in Electronics and Telecommunication - University of Mumbai
- 2022 · Afghanistan
Certifications
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Skills (21)
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