About
Cybersecurity-focused IT professional with 1.5 years of experience in endpoint security, networking, VM server management, and technical support. Skilled in threat detection, system hardening, and maintaining secure virtual environments. Strong understanding of core cybersecurity principles and hands-on experience supporting and securing enterprise IT infrastructure.
Skills & Expertise (35)
Work Experience
Technical Support Engineer (L-1)
BD Software Distribution Pvt Ltd
Jul 2024 - Present
Providing technical assistance, troubleshooting, and guidance to customers using security products, ensuring smooth deployment, issue resolution, and optimal performance of security solutions. Provided technical support for Bitdefender Endpoint Security solutions, including installation, configuration, policy management, and troubleshooting. Assisted customers with license activation. Diagnosed and resolved issues related to threat detection, module expiration, and performance anomalies on endpoint devices. Guided clients in deploying Bitdefender agents across large-scale environments, including remote installations. Stayed updated with the latest Bitdefender security features and patch updates to ensure customers always had the most secure configurations.
Trainee
EyeQ Technologies Pvt Ltd
Jan 2024 - Jun 2024
It was six months fulfilling program. Gained great understanding on Security Product which includes product of Endpoint security in that how to install endpoint security agent, how to create and assign policies, Group creation. Besides from that have gained knowledge on Operating Systems both Windows and Linux configuration of Network, Email, Encryption and data recovery. Server OS Windows which particularly includes creation of organizational unit (OU), Group Policy (GPO) management and Firewall rules, Domain Controller creation and configuration.
Education
BSc in Information Technology - SK College of Science & Commerce
- 2023 · Afghanistan
