About
Analytical and detail-oriented Sales Operations / Business Analyst with more than 3 years of experience supporting sales, customer success, and operations teams through CRM management, pipeline and forecast reporting, data integrity, and process optimization. Strong communicator with proven ability to work virtually with global stakeholders, following structured processes and delivering accurate insights using Excel, PowerPoint, Salesforce, Power BI, and Tableau. Known for a can-do attitude, attention to detail, and flexibility to support business needs across time zones.
Skills & Expertise (23)
Work Experience
Business Operations Analyst
Dclickweb
Feb 2026 - Present
Managed end-to-end business support and data operations for a textile-industry supply chain and logistics client, measured by consistent on-time B2B and B2C order fulfillment across sales operations, invoicing, and email support, by coordinating daily workflows across the e-commerce platform and cross-functional teams. Maintained accurate, integrity-checked client and sales records, measured by zero data-quality issues across the sales and operations workflow, by governing structured data management in Notion CRM. Delivered dynamic, comparison-ready business insights, measured by faster stakeholder decision-making, by building and maintaining Excel dashboards that visualized data across multiple business parameters. Resolved 250+ client inquiries per week across B2B and B2C accounts, measured by consistent response and resolution turnaround, by providing structured, process-oriented email-based customer support. Ensured smooth, accurate end-to-end operations, measured by consistent cross-team data alignment, by coordinating closely with finance and marketing stakeholders.
Sales Development Representative
Contlo
Nov 2025 - Jan 2026
Drove 80% of monthly pipeline, measured by converting 120 cold conversations per week into qualified opportunities, by executing inbound/outbound outreach to the US market. Improved CRM data integrity to 80% accuracy, measured by eliminating hand-off errors between SDR and closing reps, by logging every prospect interaction in real time. Cut average response time to inbound leads to 15 minutes, measured by faster, prioritized lead engagement, by scoring leads based on urgency and conversion potential. Surfaced 20-25 recurring customer objection themes, measured by directly informing a revised outreach script, by compiling client feedback for sales leadership.
Business Operations Analyst
Dclickweb
Aug 2024 - Oct 2025
Reduced data discrepancies by 65%, measured by managing and validating sales data across leads, pipelines, and bookings for 30+ deals per month, by strengthening data integrity and validation processes. Maintained 100% SLA adherence and an 85% client retention rate, measured by owning relationship management for 50+ corporate clients, by ensuring consistent data quality across the client lifecycle. Delivered real-time visibility into pipeline, bookings, forecast-vs-actuals, and quota attainment, measured by weekly adoption by stakeholders and leadership, by building and maintaining 3 dashboards in Excel and Power BI as standardized reporting tools. Saved 15+ hours per week and cut report turnaround from 3-4 days to 4 hours, measured by streamlined recurring reporting workflows, by automating reporting processes and reducing manual effort. Improved forecast accuracy by 80%, measured by identifying key drivers behind forecast variance, by conducting tighter cross-functional data validation with Sales, Finance, and Marketing. Reduced average resolution time by 30%, measured by resolving 900+ operational tickets per month, by maintaining structured, process-oriented ticket-management workflows.
Customer Success Analyst
Ruptub Solutions Pvt. Ltd.
Jun 2023 - Aug 2024
Maintained 92% SLA compliance and a 4.8/5 customer satisfaction rating, measured by managing inbound and outbound communication for 2,500+ accounts, by prioritizing responsive, process-oriented client engagement. Identified 25 key trends across regional and product performance data, measured by driving a targeted operational process change, by conducting root-cause analysis of performance metrics across accounts. Became the standard reporting tool for weekly and monthly leadership reviews, measured by adoption by 8 team members, by building KPI dashboards and sharing reporting best practices across the team. Maintained 100% CRM data hygiene and integrity across 3,500+ records in LeadSquared, measured by supporting accurate, company-wide pipeline reporting, by governing structured data validation processes. Achieved 98% product adoption within 1 year, measured by onboarding 70+ new users/clients, by managing structured client onboarding and stakeholder coordination processes.
Education
Post Graduate Programme - Applied Data Science & AI - IIT Roorkee
2026 - 2026 · Afghanistan
PGDM - Marketing & Business Analytics - Regional College of Management & Entrepreneurship, Bengaluru
2021 - 2023 · Afghanistan
Bachelor of Technology - Computer Science - Sikkim Manipal University, Gangtok
2016 - 2020 · Afghanistan
Certifications
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