About
Transitioning into IT with hands-on experience in Manual Testing, Playwright Automation (JavaScript), and API Testing using Postman. Strong understanding of STLC, test case design, regression testing, defect reporting, and SQL validation. Built Playwright automation frameworks using POM and executed cross-browser suites. Prior experience as Customer Support Engineer with strong debugging, RCA, and documentation skills.
Skills & Expertise (26)
Work Experience
Site Engineer
Ray Engineering
Jun 2018 - Dec 2020
Supervised site work ensuring compliance & quality. Coordinated with contractors & maintained progress reports.
Customer Support Engineer
Afforeseve
Jan 2022 - Feb 2025
Investigated & resolved client issues, reproducing defects for validation. Performed RCA & coordinated fixes with technical teams. Ensured SLA adherence & maintained logs & documentation.
Education
B.E - Vel Tech Engineering College
2014 - 2018 · Afghanistan
