About
Pursuing opportunities as a QA Engineer, emphasizing a commitment to software testing excellence and quality assurance in the IT sector, while utilizing experience in both manual and automated testing techniques to improve product quality and user satisfaction.
Skills & Expertise (42)
Work Experience
Software Analyst QA
Addvic Technologies (OPC) Pvt Ltd
Mar 2024 - Present
Performed extensive manual testing of OpenCart-based e-commerce applications including functional, regression, smoke, sanity, and integration testing. Designed and executed detailed test cases, test scenarios, and test data for both frontend and admin modules. Validated complete business workflows such as user registration, product search, cart operations, checkout, payment processing, and order management. Logged, tracked, and retested defects using JIRA with proper documentation and evidence. Supported the automation team by understanding Selenium WebDriver + TestNG framework structure and assisting in execution of automated test suites. Gained working knowledge of Page Object Model (POM) by reviewing and maintaining page classes and test scripts under guidance. Assisted in generating execution reports using Extent/Allure and reviewed logs for failed test cases. Used Git/GitHub for basic version control operations such as pull, commit, and push. Observed and supported Jenkins-based CI executions for running automated suites. Performed manual API testing using Postman and validated request/response data for backend services. Collaborated closely with developers and business stakeholders to ensure stable and defect-free releases.
Quality Analyst - voice process (British Telecom)
Wipro
Jul 2021 - Aug 2023
Performed quality audits on customer interaction calls as per defined parameters. Evaluated agent performance based on communication, accuracy, and resolution. Provided constructive feedback and coaching to improve service quality. Identified defects and process gaps, and suggested improvements. Ensured adherence to KPIs, SLAs, and client expectations. Prepared and shared quality reports with management.
Senior Associate (US Mortgage Domain)
Infinity Data Technology
Mar 2018 - Apr 2021
Handled mortgage-related back-office operations and document processing. Verified customer data and ensured accuracy in records. Performed data entry and validation as per client guidelines. Maintained turnaround time (TAT) and quality standards. Coordinated with internal teams to resolve discrepancies.
Education
Bachelor of Engineering: Information Technology - Shri HVPM College of Engineering & Technology, Sant Gadge Baba Amravati University
- 2015 · Afghanistan
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Skills (42)
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