About
I am a professional Senior Executive Engineer with over 7 years of experience working with international clients. My expertise includes providing exceptional customer service and effectively solving complex problems. I excel in strategic planning, team leadership, and fostering customer loyalty, and am looking for a challenging role where I can make significant contributions to achieve business objectives.
Skills & Expertise (8)
Work Experience
Service Desk Lead-Operations
Wipro Limited
09-2018 - 04-2023
Main point of contact for all internal users reporting issues. Ownership of incident tickets throughout their life cycle. Demonstrated strong leadership and product knowledge. Prepared and presented presentations on a weekly/monthly basis. Compiled monthly MIS report for client presentation. Assured efficient and timely first-level support on a 24/7 basis. Supported Service Desk Manager in training and performance management.
Soc Analyst
Birlasoft Limited
04-2023 - Present
A competent professional with 2.3 Years of experience in Birlasoft Limited as Security Analyst. Cyber Security Analyst with proficient and thorough experience and a good understanding of information technology. Specialized in proactive network monitoring of SIEM. Good understanding of security solutions like Anti-virus, Firewall, IPS/IDS, Email Gateway, Proxy etc. Hands on experience with Splunk SIEM tool for logs monitoring and analysis, using Service Now ticketing tool for incidents response. Good knowledge on networking concepts including OSI Model, Subnetting, TCP/IP, ports, DNS, DHCP etc. Performing Real-Time Monitoring, Investigation, Analysis, Reporting and Escalations of Security Events from Multiple log sources. Escalating the security incidents based on the client's SLA and providing meaningful information related to security incidents by doing in-depth analysis of event payload, providing recommendations regarding security incidents mitigation which in turn makes the customer business safe and secure. Good knowledge of Splunk / EDR Distributed cluster Architecture. Detail knowledge of the working functionality of various components of Splunk such as Indexer, Search head, Heavy forwarder, deployment server etc.
Education
Bachelor of Computer Application (BCA)
2014 - 2017 · India
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Visa Status
Other
Relocation
Open to Relocation
