About
Motivated and detail-oriented Cyber security Analyst with hands-on experience in OS hardening, network troubleshooting, SIEM monitoring, and penetration testing. Skilled in Windows/Linux administration, VPN configuration, and vulnerability assessment. Passionate about threat detection, malware analysis, and developing AI-driven security solutions to enhance enterprise security posture.
Skills & Expertise (18)
Work Experience
Support Engineer - L1
WIPRO
Dec-2021 - Nov-2024
Strengthened Windows & Linux environments by executing 50+ OS installations and system hardening tasks, reducing vulnerabilities by 30% and improving overall IT performance. Resolved 100+ TCP/IP and DNS network issues, maintaining 99.9% uptime and reducing service interruptions by 40%. Configured & maintained VPNs for 200+ users, optimized firewall rules, and troubleshooted SSL certificates, ensuring 100% secure remote access. Managed IT asset lifecycle via ATS, achieving a 100% approval rate for secure, compliant deployments and reducing onboarding delays by 25%. Delivered 95% on-time request closures with zero escalations and achieved >90% user satisfaction scores. Collaborated with cross-functional teams on log analysis, cutting mean time to resolution (MTTR) by 20% and improving incident response efficiency.
Education
Bachelor of Computer Application
2018 - 2021 · India
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Visa Status
Citizen
Relocation
Open to Relocation
