Skills & Expertise (16)
Work Experience
Customer Support Agent and Social Media Marketer
Cabral Outdoors
Nov 2020 - Dec 2021
Managed inventory of fishing products, including unloading and loading. Listed fishing products on the company website. Addressed customer queries and complaints via call, email, chat, and social media. Assisted with affiliate marketing and handling product exchanges and cancellations. Designed service banners using Canva.
Receptionist and Social Media Marketer
SIFM Services LLC
Jun 2022 - Nov 2022
Increased social media followers by 43% over six months through targeted content strategy. Greeted, assisted, and directed visitors. Offered refreshments to visitors in the reception area. Supported accounts with filing, cheque collection, quotations, and expense database. Aided HR with resume reviews, interview scheduling, and LinkedIn/Dubizzle outreach. Designed service banners using Canva. Assisted in webpage creation and company profile design.
Admin Assistant
AJMS Global
Jan 2023 - Sep 2023
Answered phones, provided information, took messages, and transferred calls. Managed and updated databases. Attached files to incoming correspondence. Tracked staff attendance for payroll. Scheduled interviews for candidates. Assisted with client registration at company events and maintained client database. Managed managers’ calendars for webinars, interviews, and meetings. Maintained weekly work report database. Greeted and assisted visitors and clients at reception. Prepared and sent event materials via email. Managed office supply inventory and petty cash. Operated office equipment and arranged repairs.
Education
Bachelor of Commerce (BCOM) - St. Aloysius Degree College
- · Afghanistan
Pre-University Course (PUC), Commerce - Vidyodaya PU College
- · Afghanistan
MBA in finance - MAHE Online Institute
- 2025 · Afghanistan
